Refund and Returns Policy

Return Policy

At Convoyage Textile, we handle returns only for damaged or defective items.

Initiating Return Requests

Customers are required to initiate return requests within 24-48 hours of receiving their products by contacting our customer care department via email or phone. Please note that return requests made through our website will not be processed.

Return Procedure

Upon approval of return requests, customers must send the items back to our company address within 7 working days. Returns beyond this specified timeframe will not be accepted.

Return Address

Convoyage textile, A-521, Grand Bazar, Bhubaneswar, OD-754001, INDIA

Return Conditions

Returned products must be in a resalable condition, retaining their original folds and packaging. They should be unused, undamaged, and have all price and product tags intact. Returns failing to meet these conditions will not be processed.

Providing Details

Customers are required to provide comprehensive details regarding any defects or complaints about the product via email. Our Quality Control Control Team will inspect returned products based on these provided details

Proof of Purchase

When initiating a return or exchange, customers must include proof of purchase, such as a shipping invoice or gift receipt, in the package.

Contact Information

For any enquiries or to raise requests, customers can contact our customer care department at +918856905539 or email us at Online@Laxmisaree.in.

Product Inspection

All products requested for exchange or return will undergo a thorough inspection by our Quality Check team before further processing.

Refund and Exchange

Upon receiving the returned product, we will determine whether to issue a credit note/voucher or provide an exchange at our processing.

Cancellation Policy

Orders cannot be cancelled once they are processed or approved by our team.

Refund Procedure

We reserve the right to determine the form of refund, whether a credit note or exchange. Refunds will be processed within 7 working days from the receipt of the returned product.

Dispute Resolution

For any disputes, concerns, or queries regarding returns, cancellations, or refunds, whether a credit note or an exchange. Refunds will be processed within 7 working days from the receipt of the returned product.

Assistance

For any queries or concerns regarding this policy, customers can email or call us, and we will be happy to assist.